Rite Aid’s inventory management problems may hamper the struggling retailer’s turnaround efforts, according to a new report by Rite Aid Disclosure Watch. The report, titled Not as Advertised: Out-of-Stock Sale Items and Rite Aid’s Bid for Customer Loyalty, documents a continued problem of out-of-stock promotional inventory in Rite Aid stores and raises questions about the company’s ability to successfully execute key elements of its Wellness+ loyalty program.

The rolex replica study is based on 1,100 visits to 220 Rite Aid stores

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in 13 states and the District of Columbia between Fall 2011 and Spring 2012. In five visits to each Rite Aid location surveyed, researchers looked for a basket of selected sale items advertised in the store’s circular. Key findings of the report include:

Rite Aid has suffered net losses for the past 18 quarters, and has repeatedly cited the Wellness+ loyalty program as a major initiative of its strategy to restore its financial health. One of the main incentives for Wellness+ membership is access to weekly sales advertised in the store’s circulars, which makes sale item availability important for the success of the program. Research has shown that product availability is a key component of building trust and loyalty with shoppers and regular outages diminish customer satisfaction.

Click here to download the complete report (PDF).